Top.one
CtrlK
English
English
  • Help Center
    • PC Account Registration Process
    • PC Binding Email/Phone Number
    • PC Deposit
    • PC Withdrawal
    • PC How to Transfer
    • APP Account Registration Process
    • APP Binding Email/Phone Number
    • APP Deposit
    • APP Withdrawal
    • APP How to Transfer
    • Deposit Not Received
    • Withdrawal Not Received
    • Topone account deletion instructions
    • Top.one Super Boost Feature User Guide
  • FAQ
    • Beginner's Guide
    • Account and Security
    • Deposit/Withdrawal Guide
    • Agent Section
    • What is the Mark Price? Understanding Mark Price and Its Function
  • Fee
    • Trading Fee
    • Deposit and withdrawal fees
  • Contract Information
  • Community
  • Media kit
  • Terms of Use
  • Privacy Policy
  • Proof of Asset Reserves
Powered by GitBook
On this page
  1. Help Center

Withdrawal Not Received

Common reasons include but are not limited to: blockchain not confirmed, unsupported currency/network by the receiving platform, blockchain network delay, incorrect address, etc.

You can first check if any of these reasons caused the withdrawal to not arrive.

For your asset security, please provide a screenshot of the withdrawal history and the hash value displayed by the platform.

PreviousDeposit Not ReceivedNextTopone account deletion instructions

Last updated 1 year ago