> For the complete documentation index, see [llms.txt](https://top-one.gitbook.io/top.one/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://top-one.gitbook.io/top.one/en1/help-centeride/deposit-not-received.md).

# Deposit Not Received

Common reasons include but are not limited to: blockchain not confirmed, the incorrect network selected for the deposit, incorrect address, the deposit made to an unsupported currency/network, etc. 

You can first check if any of these reasons caused the deposit to not arrive. 

For your asset security, please provide the deposit currency, deposit amount, used blockchain, and deposit hash value.