> For the complete documentation index, see [llms.txt](https://top-one.gitbook.io/top.one/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://top-one.gitbook.io/top.one/en1/help-centeride/withdrawal-not-received.md).

# Withdrawal Not Received

Common reasons include but are not limited to: blockchain not confirmed, unsupported currency/network by the receiving platform, blockchain network delay, incorrect address, etc. 

You can first check if any of these reasons caused the withdrawal to not arrive. 

For your asset security, please provide a screenshot of the withdrawal history and the hash value displayed by the platform.