> For the complete documentation index, see [llms.txt](https://top-one.gitbook.io/top.one/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://top-one.gitbook.io/top.one/top.one-yong-hu-chang-jian-wen-ti/chong-bi-wei-dao.md).

# 充币未到

较为常见的原因如下但不限于：区块链未确认完成，充值选错网络，地址不正确，充值了未上线的币种/网络等等

您可以先自行排查一下是否由于上述原因导致的充币未到。

为了您的资产安全，请您提供充值币种、充币数量、使用的区块链、充币哈希值

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