Deposit/Withdrawal Guide
Deposit
Ensure you are logged into your account.
Click "Assets" at the top right corner, then "Deposit".
Select the cryptocurrency and blockchain.
Confirm to automatically generate a deposit address.
Click "Copy" and paste this address into the withdrawal section of your other platform.
Note: Deposits will not be successful if the blockchain between the deposit and withdrawal platforms does not match. Incorrect addresses will also result in failure. Verify the address after pasting.
Withdrawal
Ensure you are logged into your account.
Click "Assets" at the top right corner, then "Withdraw".
Select the corresponding blockchain, paste the deposit address from another platform into the "Recipient Address" field, enter the withdrawal amount, and click "Confirm Withdrawal".
Note: For your account security, withdrawals require prior binding of Google Authenticator and both a phone number and email.
Deposit Not Received Common reasons include but are not limited to:
Incomplete blockchain confirmation.
Wrong network selected for deposit.
Incorrect address.
Deposit made to an unsupported cryptocurrency/network.
For security, please provide the deposit cryptocurrency, deposit amount, blockchain used, and deposit hash value.
Withdrawal Not Received Common reasons include but are not limited to:
Incomplete blockchain confirmation.
Unsupported cryptocurrency/network on the receiving platform.
Network delay.
Incorrect address.
For security, please provide the withdrawal history screenshot and the hash value shown on the platform.
Last updated